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Senior Customer Engagement Manager
We have an exciting opportunity for a Senior Customer Engagement Manager, Our client an exciting business undergoing a period of growth, are currently looking for a Senior Customer Engagement Manager to join their thriving marketing team. This is a fresh opportunity to join a well known organisation.
Key responsibilities will include.......
-Responsibility to manage and develop the Communications Executive
-Create and implement a CRM strategy across existing channels
-Improve the customer experience and therefore increase advocacy
-Working with the Head of Customer Engagement and Communications and the Head of Digital, you will identify new channels to interact with customers; this includes implementing an email marketing platform
-Identify gaps in there existing processes, customer-facing tools and communications and find ways to improve them to increase retention rates
- Work with the Market Research and Customer Insight Manager to use resultsof customer segmentation profiling to personalise content and achieve a higher response rate in email marketing, improved click throughs and increased usage of self-service tools
-Brief and manage agencies to deliver creative to support campaigns
The ideal candidate will be someone who is commercially aware and worked in a similar role previously.
This is an exciting opportunity for a candidate who wants to hit the ground running, embrace a challenge and will thrive working in a fast paced environment.
Easily commutable from Swindon, Cirencester, Gloucester and Bristol
Please do get in touch immediately to avoid disappointment!
Senior Customer Engagement Manager,£40 000- £45 000 + Benefits, South West
Blue Skies Marketing Recruitment specialises in marketing jobs across Creative, PR, Clientside, Account Handling and Executive. We offer unrivalled opportunities across all specialisms and industry sectors, presenting you with only the best marketing jobs. Although we try to respond to all applications, the high number we receive means this isn`t always possible. If you have not heard from us within 72 hours, please assume that your application has not been successful. For more information, visit www.blueskiescareers.co.uk and we`ll make sure we do our best to find you the perfect marketing role.