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Business Retention Manager
Based in the Southeast, our client is a leading provider of savings and investment management products that has been going strong for 175 years, highlighting its credibility and experience in every kind of economic climate. Now they are seeking a talented, competent Business Retention Manager to initiate, lead and manage activities that improve the persistency of agreed products.
The responsibilities of the Business Retention Manager include:
*Initiate, lead and align activities across Customer Services, Distribution, Marketing, Customer Communications, Product, Pricing and Actuarial to improve the persistency of agreed products across the Savings business
*Develop insight that enables identification and prioritisation of activities ensuring that appropriate MI is in place to develop business cases and to monitor the effectiveness of retention initiatives
*Drive continuous improvement towards a 'best in class' retention capability across Savings business units by developing customer and market insight, benchmarking and sharing best practice
Driven but with an excellent attention to detail you will have a broad understanding of economic and political issues and changes facing the industry and the ability to make recommendations and drive the retention strategy forward. Key requirements for this Business Retention Manager position are as follows:
*A proven track record in business retention within the financial services industry
*Knowledge and understanding of the FSA Handbook and the Financial Services Act and Data Protection Act
*Fully competent in business case development and the commercial dynamics of Savings businesses
*Experience of initiating and achieving sustained change in order to increase customer retention and improve persistency
If you are the Business Retention Manager our client is looking for then please do speak to us today.
Business Retention Manager, Financial Services, Surrey, 6 months, £32,000 - £51,000