Our Client is currently searching for a Casino VIP Manager to develop the relationships of high value customers- an area of extreme importance to the business.
Key Responsibilities
Build and maintain strong relationships with VIP customers via Phone, E-mail and Chat
Handle queries, contacts and escalations from/about VIPs
Manage VIP bonuses and gifts and in line with business requirements and budgets
Work alongside CRM and Events teams to achieve desired results in the planning and execution of campaigns, local, global and VIP-specific events
Acquire knowledge of customers and build profiles including playing behaviours, interests, likes and dislikes.
Give input into processes, projects and SLAs to prevent complaints and service failures
Monitor the customer base for new VIP customer potential
Collaborate with Marketing to help acquire new VIP customers
Maintain good relationships and communication with relevant stakeholders and support departments to ensure that the VIP customer experience is top class
Proactively encourage customers to try new channels and platforms e.g. Mobile.
Requirements
Fluent in English. Additional European language an advantage.
At least two year's work experience in VIP management, Account Management or Customer Services in the online or land-based Gaming or Hospitality industries
Commitment to providing world class service to valuable customers
Deliver results whilst working under pressure, and multi-task in a fast-paced environment
Sound Commercial acumen, understanding of ROI and an analytical approach
To apply for this Casino VIP Manager Opportunity click 'Apply Now'
Posted by Doug Elliott of Adam Recruitment Ltd